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    Freight guides

    Freight guides that keep the receipts: dock time, paperwork, class and claims.

    These freight guides are written for carriers first: owner-operators and small fleets who want every billable hour and every document right. Small shippers will find the basics too. Each guide cites the rule it relies on, labels its examples, and shows the month it was last checked.

    Written and reviewed by Maurice Holt. Use the search in the header to find a term, or pick a section below.

    IN 07:02 / OUT 11:31

    At the dock

    Time at the shipper and receiver is where most unpaid hours hide. These guides cover when detention starts, what layover and TONU pay, who pays a lumper and how to get that money back with proof.

    • Accessorial chargesSTART HERE

      Freight accessorial charges for carriers: what triggers detention, layover, TONU, lumper, liftgate and more, who pays, and the proof that gets them paid.

    • Detention and lumper claims

      How a dispatcher gets detention pay and lumper money paid: terms before you accept, times logged, notice before free time ends, and a claim that holds up.

    • What is detention

      What detention is in trucking: when the clock starts, how free time works, how billable time is rounded, and why arriving early often doesn't count.

    • What is layover pay

      What layover pay is in trucking: how it differs from detention, what triggers it, how it's quoted per day on the rate con, and the proof that gets it paid.

    • What is TONU

      What TONU means in trucking: truck ordered not used, when it's owed after a cancelled load, how it's written on the rate con, and the proof that pays it.

    • What is a lumper

      What a lumper is in trucking: who lumper services are, why grocery and retail warehouses use them, who pays, how reimbursement works and what the law says.

    • Lumper fees

      Lumper fees explained: what they're charged on, how carriers pay at the dock, how reimbursement on the rate con works, and why it is never income.

    • No-touch freight

      No-touch freight means the driver doesn't load or unload. What to confirm first, how drop and hook differs, and what to do when it turns into touch.

    BOL · POD · INVOICE

    Paperwork

    A load gets paid on its documents. Start here for what each one proves, who signs it, and the small mistakes that hold an invoice for weeks.

    • Freight documentationSTART HERE

      Freight documentation for carriers: tender, rate con, BOL, seal record, scale ticket, lumper receipt, POD and invoice, who signs each, how long to keep it.

    • What is a POD

      What a POD is in trucking: the signed proof of delivery, clean vs exceptions, what to write and photograph, how PODs move pay and why they decide claims.

    • Freight invoice

      What a carrier freight invoice must include so it isn't short-paid or kicked back: load number, rate con match, accessorials with proof, remit-to and NOA.

    • Scale ticket

      What a certified scale ticket shows, how to read axle weights, gross, tare and net, when brokers require one, and how scale costs are reimbursed.

    • Freight tender

      What a freight tender is: a shipper's load offer by EDI or email, how carriers accept or reject it, what tender acceptance means, and why it decides lanes.

    48 x 40 x 52 IN

    Cube and class

    Density is math you can do at the dock; class is the estimate a tariff confirms. These guides show the arithmetic, the truck sizes and where reclass charges come from.

    • Freight classSTART HERE

      Freight class explained: what classes 50 to 500 mean, how density sets most of them, the 2025 changes, who decides your class and how to avoid a reclass.

    • NMFC code lookup

      How to find your NMFC item number the right way: your records, NMFTA's ClassIT+ and your carrier, why free tables go wrong and how density helps meanwhile.

    • Freight cubing solutions

      Freight cubing solutions explained: what dimensioners and cubing software do, the criteria to compare them on, and a free manual method to start with.

    • Freight truck sizes

      Freight truck sizes and dimensions for 11 equipment types, from the 26 ft box to 53 ft vans and step decks, with pallet capacity and the federal limits.

    • Freight all kinds

      Freight all kinds (FAK) explained: a negotiated single class for mixed LTL freight, how it appears on the bill of lading, who benefits, what to watch.

    NOTICE · CLAIM · DECISION

    Claims

    Damage, shortage and loss claims run on deadlines set in federal law. Read these before you sign a POD with an exception, not after.

    • Freight claimsSTART HERE

      Freight claims explained: the process under 49 CFR 370, Carmack deadlines, OS&D, concealed damage, the documents that win and how carriers prevent claims.

    • Cargo claim playbook

      What a carrier does when freight arrives damaged or short: POD notes, photos, notices, the Carmack and Part 370 timelines, and what a dispatcher can do.

    • Claims management software

      Freight claims management software explained: what it does, the criteria to compare tools on, and when a spreadsheet and a folder are enough for a carrier.

    • High-value freight

      High-value freight: carrier liability under Carmack, declared value on the BOL, cargo insurance limits, and the security habits that prevent losses.

    FOB · PREPAID · COLLECT

    Freight terms

    Who pays the freight bill and when the goods change hands are two different questions. These explain the terms printed on BOLs and invoices.

    • Freight termsSTART HERE

      Freight terms in plain language: prepaid and collect, FOB origin and destination, and the Incoterms 2020 rules such as FCA, DAP, DDP, EXW and CIF.

    • Freight collect vs prepaid

      Freight collect vs prepaid explained: who pays under each, third-party billing, what freight allowed means, and where the terms go on the bill of lading.

    • Freight in vs freight out

      Freight in vs freight out: inbound freight is part of what goods cost, outbound freight is a cost of selling. Examples, the IRS view and common mistakes.

    • Flat rate freight

      Flat rate freight explained: one price for the load vs per mile and per cwt pricing, when a flat rate works for carriers and shippers, and what it hides.

    SHIPPER > CARRIER > RECEIVER

    Shipping basics

    Plain answers for people new to freight: what it is, who moves it and how a load gets from dock to dock. We dispatch carriers; we don't ship freight or quote it.

    • What is freightSTART HERE

      What is freight? The meaning in trucking, how freight moves by FTL, LTL, partial and expedited service, who is involved, the paperwork, what drives cost.

    • What is truck dispatching

      What is truck dispatching? What a dispatcher does all day, the kinds of dispatchers, how they're paid, and the red flags that mean you should walk away.

    SPLIT · BOOK · BILL

    Freight agent

    What freight agents do, how agent programs are set up, and how the work differs from dispatching for a carrier.

    • Freight agent programsSTART HERE

      Freight agent programs explained: what a freight agent does under a broker's authority, how programs split the margin, what to compare and how to start.

    Run the numbers while you read

    The guides explain the rule; the tools do the arithmetic. They run in your browser and keep your inputs on your device. See all free tools.

    Read about detention, or have someone file it for you.

    Our dispatchers log your in and out times against the free time on the rate con and send the claim with the proof. You still approve every load.

    You approve every load. No setup fee. No contract.